Terms & Conditions

These terms and conditions apply to all services provided by Axonity.

1. Identification

Axonity
Email: info@axonity.ai
Website: www.axonity.ai

2. Scope

These terms and conditions apply to all agreements concluded between Axonity and the client, unless expressly agreed otherwise in writing. By engaging Axonity's services, the client accepts these terms and conditions.

3. Offers and agreements

All offers from Axonity are without commitment unless explicitly stated otherwise. An agreement is established after written confirmation by both parties.

Axonity reserves the right to decline assignments without giving reasons.

4. Execution of services

Axonity undertakes to provide its services with the care and competence of a professional service provider. Axonity has a best-efforts obligation, unless explicit agreement on a specific result has been made.

Timelines mentioned in offers or agreements are indicative, unless explicitly agreed as binding deadlines.

5. Client obligations

The client undertakes to:

• Provide all information and data necessary for the correct execution of services in a timely manner
• Ensure the necessary access to systems, persons and resources
• Designate a primary point of contact for the project
• Comply with agreed payment obligations

6. Pricing and invoicing

Prices are stated in the approved offer. Unless otherwise agreed, invoices are payable within 30 days of the invoice date.

In the event of late payment, statutory interest is due by operation of law, as well as a flat-rate compensation of 10% of the unpaid amount, with a minimum of €50.

Axonity reserves the right to adjust prices annually in line with the health index.

7. Intellectual property

All intellectual property rights in the methods, tools, frameworks and generic documents developed by Axonity remain the property of Axonity.

Deliverables specifically developed for the client and fully paid for are transferred to the client, unless otherwise agreed.

8. Confidentiality

Both parties undertake to keep all confidential information shared in the context of the agreement confidential and not to disclose it to third parties without prior consent.

Axonity processes all personal data in accordance with GDPR. For more information, see our privacy policy.

9. Liability

Axonity's liability is limited to direct damages and may not exceed the value of the assignment in question for the relevant period.

Axonity is not liable for indirect damages, loss of profits, data loss or consequential damages.

Axonity is not liable for damages resulting from incorrect or incomplete information provided by the client.

10. Termination

Either party may terminate the agreement in the event of a material breach by the other party, provided that the defaulting party has previously been put on notice in writing and given a reasonable period to remedy the breach.

Recurring services (AI Ops) may be terminated with one month's notice, unless otherwise agreed.

11. Governing law and jurisdiction

Belgian law applies to all agreements with Axonity. In the event of a dispute, the competent courts are those of the judicial district of Antwerp, unless the law imposes a different jurisdiction.

12. Amendments to these terms and conditions

Axonity reserves the right to amend these terms and conditions. The applicable version is the one in force at the time the agreement is concluded. The most recent version is always available on this website.

Last updated: May 2025